I’m always struggling to come up with the funds to pay her. They treat you like family. Payactiv Family. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ What is PayActiv? Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. They provide their employees lunch and a nice work atmosphere. You can also create and access your account from the website web.payactiv.com. I couldn’t be more happy with the service I received. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ Clock in as "Asim Sajjad" to "1st Employer" at MM/dd/yyyy . Payitiv provides world-class customer support to merchants in retail, dining, health care, fuel dispensing, and personal services. Payactiv Prefunds the Cash Payactiv prefunds the cash to employees so no change is required to the cash flow of your business. Download PayActiv - Earned Wage Access and … Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. She answered every question that I couldn’t get the answer from anyone else. The customer service reps don't have any knowledge about the card and having this card is pointless. Sales: + (877) 910-8400 | Support: + (877)-937-6966 In an ongoing effort to better understand and service PayActiv's customers, at times PayActiv conducts research on its customer demographics, interests and behavior based on the personal information and other information provided to us. New users who want to enroll and get started, please continue reading below. Excellent service from Sandra. Omg I about died . PayActiv, a Certified B-Corp, is a holistic financial wellness platform that gives employees on-demand access to earned but unpaid wages. She was the most calming and caring specialist. It's free to download and install. 4.0. on September 11, 2019. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! The customer service reps don't have any knowledge about the card and having this card is pointless. Great customer support and feedback, and the card works as well as any. It's your money - not a loan! If your employer offers the PayActiv benefit then simply download the app and create an account to get access. Aggregated Service Data. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! It is so hard living from paycheck to paycheck and now I don't have to. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. PayActiv. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . It is ideal for servers, drivers, and other customer service positions. Use live chat below or submit this form and someone will be in touch shortly. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. You can’t get a simple question answered but they make sure they receive their money on time but … Your company needs to give her a raise. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. I Absolutely Love PayActiv ! It works out way better. The associates I spoke with were very helpful. The Best Customer Service ! Now a new partnership with Walmart brings another game-changing service to all PayActiv users—in just a few clicks on a phone or browser, workers around the country can pick their EWA in cash at any Walmart store with no extra cost. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? Aggregated Service Data. It's your money - not a loan! Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ I'm so grateful and very impressed. It’s peace of mind! I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. Click here to download from the Apple app store. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Welcome to the PayActiv App, our websites www.payactiv.com and web.payactiv.com, and our PayPoint Kiosks collectively called (the “Site”). With the availability of PayActiv and without day to day money stress on their minds, employees report being able to focus on their jobs, increasing company revenue via higher productivity and better customer service. By using the Site, you agree to be bound by these TOU. Thank you so much. 1. Learned alot about financial stress and that I was not alone. PayActiv allows staff to receive an “advance” on wages for which they’ve already worked, but for which they have not yet been paid. Customer Service Representative in San Jose, CA. They provide their employees lunch … Thank you Sandra and also thank you Sostenes for your professionalism. When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. Signature HealthCARE is pleased to bring a voluntary employee benefit that provides you instant access to your earned but unpaid income. You can't use the prepaid card for anything. Click here to download Android version from Google Play store. Which would cut into my Christmas check. I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. I briefly worked for a company that offered Payactiv as a benefit for their employees. We call or email, and they always have an answer that is helpful. In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. use PayActiv to pay my baby sitter on time. I decided to update my review. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. Payactiv is a great place to work. I provide that. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Payactiv is a great place to work. The Customer Service Is Great ! If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. Pending Approval I am extremely fed up with PayActiv and am currently looking for a better similar app to use. She has provided excellent assistance. Get up to 50% of your hard-earned wages every two weeks. And don't ask for a supervisor. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! Learned alot about financial stress and that I was not alone. Payactiv takes great pride in our Customer Service. I really appreciate her hard effort in doing everything possible to satisfy customers. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 I’m always struggling to come up with the funds to pay her. Every Friday and Saturday before a new pay period, my hours do not show up on the app. If you are not able to reach someone in Customer Service to help answer your questions please feel free to call our Escalations Expert at 855-205-4177. She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. Very Helpful And Understanding. I am fed up, I am done. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. I NEED MY MONEY!!!!! I’m always struggling to come up with the funds to pay her. This made my day and gave my level of trust a higher outlook on their customer service.. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. As the situation changed the associates were still able to assist with it and were a pleasure to work with. use PayActiv to pay my baby sitter on time. Thank you so much !!!! Clock In. contact you for administrative purposes such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties. Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … Best regards, Payactiv Inc. Customer Service Representative in San Jose, CA. It's not a loan. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. Anytime I need help I dial her direct line. We may, in our sole discretion, modify these TOU with or without notice to you. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. Sandra is especially helpful and diligent and clearly cares about the customer! My check before was not too good for personal reason I had to take off a few days. Please continue to periodically review t… No Wait - No Delays The Fast Way to Get Access to Your Earned Income When you request it, we transfer funds to your card in real-time nights, weekends, holidays, 24x7x365 I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. They use the same banking platform CSR'S use at Payactiv. THANK YOU!!! She’s truly a blessing. PayActiv, Inc. (“we”, “us” or “our”) provides the Site and the information and services offered on the Site to you, subject to the following Terms of Use (“TOU”). They treat you like family. Once again A Negative Experience that Sandra made better. At PayActiv, we understand: It’s more than a paycheck. use PayActiv to pay my baby sitter on time. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. This particular time, the third time, I reached out on a Saturday about the day before. You'll need your employee ID, mobile phone number, company name to get started. The customer service suck, the hold times for chat and the phone suck, their system never update anything on time, and they are always bsing people. Businesses that … Their contact info is found on the app. 4.0. on September 11, 2019. Great company to use. Once again as usual I have had a negative experience. We look forward to assisting you with all your needs. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. ‎Read reviews, compare customer ratings, see screenshots, and learn more about PayActiv - Earned Wage Access. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. Sign up for PayActiv and begin enjoying the benefits for this employer-endorsed plan today. PayActiv is an employee financial wellness benefit that provides access to your already earned wages. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. They provide their employees lunch and a nice work atmosphere. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. Aggregated Service Data. Get up to 50% of your hard-earned wages every two weeks. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. the PayActiv Platform will operate in combination with any other hardware, software, system, or data; the PayActiv Platform (or any products, services, information, or other material purchased or obtained by you through the PayActiv Platform) will meet your requirements or expectations; Thank you again. They provide their employees lunch and a nice work atmosphere. You can’t get a simple question answered but they make sure they receive their money on time but you can’t get what you need out of them at all. You can also use PayActiv for Amazon and Uber services. Now I pay her on time.. Farm worker, Single Mother, Age 23. No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. Amazing customer service. “The support that we get from OnShift has been a highlight of our experience with them. Through a partnership with PayActiv, we can now help LSS employees with their short term financial needs. Sandra has been so helpful. I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. There is no monthly or recurring fee if services are not used. I’m always struggling to come up with the funds to pay her. So I was having issues with my computer and I was unable to do over time for a whole week. This was a blessing that I really needed ! For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. use PayActiv to pay my baby sitter on time. I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. PayActiv is a life-saver. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. They Actually Cared And Took Their Time With Me. A new service is now available to LSS staff specifically for these types of situations. For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com. Payactiv Family. Sandra Rodriguez was so wonderful today with helping me with my issue. In December 2017 Walmart started offering Earned Wage Access (EWA) to their 1.4 million associates in America. “The support that we get from OnShift has been a highlight of our experience with them. 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