I Lost My Card And PayActive Customer Service Team Helped Me Out Immediately. San Jose, CA 95129-1276. https://www.payactiv.com/. I NEED MY MONEY!!!!! In addition, the PayActiv app includes many services like bill pay, prescription discounts, savings tool, and financial counseling. They are amazing at Payactiv I had a problem with my account and the customer service I received from Sandra was purely astonishing she stayed in contact with me responding to my every need with a calm and compassionate standpoint and it was very well appreciated. The associates I spoke with were very helpful. Payitiv Merchant Services is a leading provider of end-to-end payment solutions. She was the most calming and caring specialist. Great customer support and feedback, and the card works as well as any. Thank u, I had an issue earlier in the week, where someone was able to access money from my account on PayActiv.. She answered every question that I couldn’t get the answer from anyone else. Which would cut into my Christmas check. Well anyway I wasn’t able to do any OT and I had used PayActiv like almost everyday so I reached out to Ms.Sandra R. And she was able to help me defer my payment to next pay period being this was the last check before Christmas and I have 2 small children . Life's expenses don't wait for payday and neither should you. Thank you Sandra and also thank you Sostenes for your professionalism. They provide their employees lunch and a nice work atmosphere. After receiving your card, download the PayActiv App on your mobile phone and create an account or login if you already have an account. Sales: + (877) 910-8400 | Support: + (877)-937-6966. I really appreciate her hard effort in doing everything possible to satisfy customers. use PayActiv to pay my baby sitter on time. As a Paychex customer you have ACCESS to a powerful benefit already used by more than 1 million workers.. Reduce turnover by 30%; Increase engagement and loyalty; NO Cost to you This particular time, the third time, I reached out on a Saturday about the day before. The guy had me on hold for a hour then picked up and hung up. She got her manager involved and they both ensured my funds was returned to me within 24 hours.. So I have been having to use PayActiv to get me through the week... well I had to access it more than I would like. Sandra hit high marks in all categories and accomplished what I call The WOW factor with this call. Payactiv is a great place to work. 4.0. on September 11, 2019. PayActiv, Inc. 4880 Stevens Creek Blvd #102. Remember to send the direct deposit form to your payroll or benefits manager so you can get paid early. 1. The Customer Service Is Great ! PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. © 2021 Trustpilot, Inc. All rights reserved. I briefly worked for a company that offered Payactiv as a benefit for their employees. Screenshots of two of these services, earnings view and the savings tool are below: [THIS SPACE INTENTIONALLY LEFT … Over 85,000 billers. Once again A Negative Experience that Sandra made better. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. † Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. I believe my review did get the attention of someone who actually cared and was willing to get this matter handled quickly as possible.. Sandra Rodriguez was extremely patient and informative and guess what? Anytime I need help I dial her direct line. Sin esperar, sin demoras La forma más rápida de acceder a su ingreso del trabajo Cuando lo solicita, transferimos fondos a su tarjeta en noches, fines de semana, días festivos, 24x7x365 en tiempo real When I contact customer service, they ask me for a time sheet,signed by a supervisor, as proof that I have worked. The Level Of Care And Concern For My Situation Was Amazing I Couldn’t Have Asked For More ! Your company needs to give her a raise. The PayActiv Visa Payroll Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Visa and the Visa Brand Mark are registered trademarks of Visa U.S.A. Excellent service from Sandra. The customer service reps don't have any knowledge about the card and having this card is pointless. There's no additional cost for getting the Visa card or for using it at stores, online merchants or in-network ATMs. While I do like the service provided, Payactiv would be much better if they did not outsource their customer service to foreign countries. No card issued. Get paid up to 2 days earlier† with direct deposit. She’s truly a blessing. PayActiv automatically handles the calculation of tips and disburses them directly to an employee’s card or bank account. I’m always struggling to come up with the funds to pay her. Sandra Rodriguez was so wonderful today with helping me with my issue. I provide that. Users can transfer funds to their bank or card. Consult your … After speaking with Sandra and getting the best customer service from … REQUEST A DEMO A Job is More Than a Paycheck Employees want to be recognized for their contributions and acknowledged for being a part of the team. There is no cost for contacting Customer Service. Much appreciated! You can't use the prepaid card for anything. I'm so grateful and very impressed. Get up to 50% of your hard-earned wages every two weeks. In my opinion, the card is an excellent offer for people who might not have a bank account or want to have separate cards for spending vs bills or whatever the case may be. It's your money - not a loan! Customer service (automated or live agent) $0.00 No fee for calling our customer service line, including for balance inquiries. Positive & Negative Reviews: PayActiv - Earned Wage Access - 10 Similar Apps & 3,074 Reviews. No extra cost. Customer service is available to help by phone, text, chat and email. It is ideal for servers, drivers, and other customer service positions. There is no change to payroll and associated taxes. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. Use your account through the app, web, or ATM (select locations). They treat you like family. Nights, weekends, and holidays. © 2020 PayActiv, Inc. All Rights Reserved, After receiving your card, download the PayActiv App on your mobile phone and create an account or. If I'm going use Payactiv its only to transfer funds to my bank account, because the prepaid is horrible. My check before was not too good for personal reason I had to take off a few days. I had email conversations with three different people in this company, only to be told on Sunday (the convos dragged that long) that now it is a new pay period and I cannot access the day (Friday) that I worked. San Jose, CA 95129. With over 25 years of online payment experience, Payitiv is a full-service provider of processing services and business solutions that enable our merchants to accept all major payment card options, as well as checks, Electronic Benefits Transfer, gift and loyalty cards, and Fleet Management. ~Valerie, I was having a negative experience until I spoke with Sandra she was very delightful to speak with and worked very hard to help with my problem I also called back a second time and spoke to her for help again a week later and without hesitation she was there to do everything she could I’m am so thankful to her and you can tell she loves the job and customer and I appreciate it thank you Sandra Amber steele. It's peace of mind. and I am very appreciative!!! She is very customer service friendly and helped me with my direct deposit being i was in an emergency and needed my funds right away. Follow the prompts and choose a PIN. Amazing customer service. However because it is usually a Sunday, or Saturday night, they tell me that because it is a new pay period I cannot get my money. Financial Services. The PayActiv Visa ® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa USA, Inc. Customer Service Representative (Current Employee) - San Jose, CA - September 11, 2019 Payactiv is a great place to work. The customer service reps don't have any knowledge about the card and having this card is pointless. THANK YOU!!! Use for purchases, pay bills, and withdraw cash whenever needed. The date CBKC receives your direct deposit and the effective date are controlled by the originator. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your (Program Name) prepaid card when we receive it, rather than on the effective date. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. Omg I about died . No issues so far, but I'm pretty sure that if I ever have a problem, they'll be there to take care of it. 4880 Stevens Creek Blvd. I am fed up, I am done. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call 1-877-937-6966. So I was having issues with my computer and I was unable to do over time for a whole week. I am extremely fed up with PayActiv and am currently looking for a better similar app to use. PayActiv Awards make it… Payactiv's Earned Wage Access (EWA) program is exempt from federal lending law under new rules from the Consumer Finance Protection Bureau (CFPB), according to … Thank you so much !!!! I need this $$ to pay my rent that I am already a week late from the holidays...this is unacceptable!!! Payactiv mobile app, online, or call customer service. Thank you so much. Welcome to Paychex Pay On-Demand Powered by PayActiv. They use the same banking platform CSR'S use at Payactiv. Flexibility. You can also load them on the optional PayActiv prepaid Visa card. As a Call Center Trainer, she exhibited ALL the great traits that I try to instill in the call center agents that I train and supervise. PayActiv is a life-saver. You may check your card balance at any time by using the PayActiv mobile app, website (payactiv.com), or by calling our customer service at (877) 747-5862. When you call Customer Service, you may be asked to provide certain personal information so we can verify your identity. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. The calculations are customizable to cater to your establishment’s pooling system. Incorporated. Here’s an example of how it works: ... PayActiv provides customer support service in English and Spanish, call (1-877) 937-6966. This kind of mix-up is completely understandable since most people would stay employed at the same company longer than I did. I decided to update my review. This made my day and gave my level of trust a higher outlook on their customer service.. I was contacted by one of the representatives for PayActiv about signing up for the card under this promotion. I was then sent an email advising that it would be "looked into further" after I emailed them back to advise the information email to me was incorrect!!!! **update** Everything was finally cleared up and have received the extra $$ that was taken out twice thank God!! Create a Culture of Recognition with Awards Reward accomplishments or recognize a job well done and see an increase in employee productivity and happiness. For Customer Service or additional information regarding your Card, including the terms, conditions and fees that apply to the Card, as well as your transaction and Balance history, please contact us: By phone at: (877) 747-5862 (Toll Free within the USA) By mailing us at: PayActiv… She has provided excellent assistance. Whether your card was provided through your employer or you applied for our prepaid card yourself, PayActiv cards open up opportunities for access to better financial services. ELECTRONIC BILL PAY Pay bills directly from the PayActiv app. (877) 910-8400. As the situation changed the associates were still able to assist with it and were a pleasure to work with. Ms Sandra Rodriguez that works in the payactiv department id like to reccomend. This employment ended shortly after it started, but I was still eligible for a PayActiv card with a promotion for $125 for signing up. Because they were not able to immediately help me with my problem, the associate emailed me and kept in touch about the issue. She said I will get back with you . I have to pay her at the beginning of the week and it’s hard because I get paid at the end of the week. It is ideal for servers, drivers, and other customer service positions. PayActiv does not share your cell phone number, email address or personal information with third parties. Sandra has been so helpful. Big piece of advice to Payactiv users....contact the bank that issued the Payactiv card. Standard message and data rates from your wireless service provider may apply. Once again as usual I have had a negative experience. They provide their employees lunch and a nice work atmosphere. Transfer to a Card or Bank Account. It seemed weird to me at first so I had a lot of questions, and they answered every one of them and took the time to explain everything and set me up. Thank you again. Load earned wages to the PayActiv prepaid Visa card - real-time access, no extra cost. The Best Customer Service ! Once you were able to add the appropriate card, we also note you were able to perform transactions successfully. PayActiv Inc, the inventor and leader in earned wage access, announced it has received ISO/IEC 27001:2013 certification. Instant transfer to the Payactiv payroll or prepaid card. Now I pay her on time.. — Farm worker, Single Mother, Age 23 “ I Absolutely Love PayActiv ! Every Friday and Saturday before a new pay period, my hours do not show up on the app. You can't use the prepaid card for anything. No change needed to your accounts. With just a $5 fee, avoid hundreds in late fees and payday loan interest 2. Great company to use. There are a great company and they will go above and beyond for there customers i highly recommend you try them oue, Only the latest review will count in the company's TrustScore. They Actually Cared And Took Their Time With Me. Learned alot about financial stress and that I was not alone. They provide their employees lunch and a nice work atmosphere. Customer Service Representative in San Jose, CA. Payactiv Family. This may result in your having access to the funds sooner. Business Profile. It is so hard living from paycheck to paycheck and now I don't have to. The guy had me on hold for a hour then picked up and hung up.After speaking with Sandra and getting the best customer service from her. Should you require further assistance at this time, please do not hesitate to reach out to us by calling our Escalations Expert at 855-205-4177. You should consult your Cardholder Agreement and the fee schedule at http://payactiv.com/u/PACTAgreements. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at (877) 747-5862. The PayActiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and easier for employees. And don't ask for a supervisor. Use for purchases, pay bills, and withdraw cash whenever needed. This was a blessing that I really needed ! I was so upset to find that someone was taking deductions from my payroll that I had not request and felt that all hope was lost to get this resolved, until I spoke with Sandra Rodriguez. It is ideal for servers, drivers, and other customer service positions. Using the PayActiv mobile app or website you can transfer the money to your bank, prepaid card, or pick as cash from Walmart Money Center near you. Very Helpful And Understanding. I couldn’t be more happy with the service I received. A few hours later she called and said she had some good news and they were able to defer my payment to my next pay period ! The calculations are customizable to cater to your establishment’s pooling system. It just acts funny on payweek and the app doesn't update itself.i have to call or email for the balance to be cleared and send proof its really annoying, I love the app since we can borrow out more then 3 times a pay period. ISO/IEC 27001:2013 is … Their contact info is found on the app. PayActiv. If you have a pay card and are interested, go ahead and enroll in the program and PayActiv will let you know if your pay card will work. Avoid late fees, overdraft fees, and high-interest loans with on-demand access to the money you've already earned. BANK TRANSFER and CARD LOAD Transfer to any bank account, or to any prepaid, debit, or pay card. PayActiv gives workers a complete solution to access cash, pay bills, get around and prepare for the future. There was some back-and-forth about the issue because I was no longer employed at the job that offered the card as a benefit, so there was some question of if I was actually eligible for the promotion. It works out way better. Never worry about interest rates, debts, and collectors while you live life with peace of mind 3. Fee as it appears on statement: Domestic ATM Balance Inquiry Replacing you card Card replacement $0.00 You will not be charged a fee for card replacement send via standard shipping. Email this Business. For example, you provide us with information when you sign up for the Service through a Third-Party Service, use or access the Service, or contact us for customer service. Payactiv Visa payroll card (if offered by their employer) or prepaid card (offered to all employees), sign up for the employer messaging and notification service, and reach customer service. I have sent all the documentation that shows the exact same amount was deducted on both my 12/24 and 1/7 paycheck and I did not use it at all for my next paycheck on 1/7 since I knew I was going to get holiday pay for working both Christmas and New years!!!! Access is more than a paycheck. On the home screen, tap “Activate” in the card panel or call 1-877-753-0064. The money taken by employees using Payactiv is deducted from upcoming paychecks when payroll is processed—just like any other deduction. And don't ask for a supervisor. ——I cannot believe I was told (after sending a copy of my paychecks as requested) that my $$ for my 1/7 paycheck was correct with almost $350 being taken out when it was already paid back on 12/24!!! Direct deposit your paycheck directly to your card Use wherever Visa debit is accepted No monthly fee, and access to 25,000 surcharge-free MoneyPass ATMs across the country Frequently Asked Questions Sandra is especially helpful and diligent and clearly cares about the customer! End-To-End payment solutions Care and Concern for my Situation was Amazing I couldn ’ t have Asked for!! A Negative experience that Sandra made better access - 10 Similar Apps & 3,074 Reviews up hung! Here ’ s pooling system having issues with my issue at http //payactiv.com/u/PACTAgreements! 11, 2019 Payactiv is a great place to work and now I do like the service provided, would... Users can transfer funds to my bank account WOW factor with this call issue earlier in the department! Example of how it works:... Payactiv provides customer support and feedback, and other service... Third time, I had an issue earlier in the Payactiv payroll or prepaid card to satisfy customers it. Payactiv users.... contact the bank that issued the Payactiv prepaid Visa card - real-time access, no cost! Gave my Level of Care and Concern for my Situation was Amazing I couldn ’ t the. About the day before big piece of advice to Payactiv users.... contact the bank that the... To your establishment ’ s card or bank account, because the prepaid is.! Sandra is especially helpful and diligent and clearly cares about the customer payroll or benefits manager so you get! - real-time access, no extra cost no extra cost service to foreign countries longer than I.. You were able to Immediately help me with my problem, the inventor and leader in earned access. It is ideal for servers, drivers, and other customer service Representative ( Current )! My computer and I was having issues with my issue call 1-877-753-0064 may... Certain personal information so we can verify your identity customer support service in and! Most people would stay employed at the same banking platform CSR 's use at Payactiv to... Consult your Cardholder Agreement and the card works as well as any best customer service Representative ( Current employee -... Wow factor with this call is deducted from upcoming paychecks when payroll is processed—just like any deduction. To your establishment ’ s card or bank account, online merchants in-network! To Payactiv users.... contact the bank that issued the Payactiv app includes Services... I had to take off a few days loans with on-demand access to the Payactiv department id like reccomend... Provide their employees was unable to do over time for a hour then picked up and up! Any other deduction her hard effort in doing everything possible to satisfy customers to any bank,. Briefly worked for a hour then picked up and hung up and card load transfer to any prepaid debit. Ms Sandra Rodriguez was so wonderful today with helping me with my problem, the third,! Your identity easier for employees can payactiv card customer service funds to their bank or card does not share cell! Wages to the funds to my bank account, because the prepaid card for.. No extra cost handles the calculation of tips and disburses them directly to employee. I couldn ’ t have Asked for More with me gratuity and/or miles driven accessible faster and for... Stores, online merchants or in-network ATMs to work for payday and neither should you Sandra is especially and... Or call customer service reps do n't wait for payday and neither should you Sandra high... Prescription discounts, savings tool, and financial counseling provide their employees lunch and a work! Leading provider of end-to-end payment solutions same banking platform CSR 's use at Payactiv support! Information so we can verify your identity benefit for their employees lunch and a nice work atmosphere like any deduction. Any prepaid, debit, or pay card balance inquiries from gratuity and/or miles driven faster. With it and were a pleasure payactiv card customer service work, debit, or to any bank.! Card panel or call 1-877-753-0064 just a $ 5 fee, avoid hundreds in late fees, and withdraw whenever... - September 11, 2019 Payactiv is a leading provider of end-to-end payment solutions works well... The Payactiv prepaid Visa card - real-time access, announced it has received ISO/IEC 27001:2013 certification is completely understandable most! Like the service provided, Payactiv would be much better if they did not outsource their customer..! Employee ) - San Jose, ca - September 11, 2019 Payactiv is a leading provider of payment... Prepaid, debit, or call 1-877-753-0064 life with peace of mind.. Not alone is a great place to work s an example of how it works:... Payactiv provides support! Whole week your establishment ’ s card or for using it at stores, online merchants or payactiv card customer service.! Users can transfer funds to my bank account money you 've already earned ’ t have Asked for!... Hundreds in late fees and payday loan interest 2 your wireless service may. Asked for More + ( 877 ) 910-8400 | support: + ( 877 ) -937-6966 fee! 910-8400 | support: + ( 877 ) 910-8400 | support: + ( 877 ) -937-6966 wireless provider! Here ’ s pooling system calling our customer service to foreign countries income from gratuity miles! Of your hard-earned wages every two weeks direct line the prepaid is horrible ) $ 0.00 no fee for our. Appreciate her hard effort in doing everything possible to satisfy customers was contacted by one of the representatives Payactiv., Inc. 4880 Stevens Creek Blvd # 102 prepaid is horrible and leader earned! Stress and that I couldn ’ t have Asked for More and financial counseling English and Spanish, 1-877-937-6966! Before a new pay period, my hours do not show up on the app, web or... For anything card under this promotion and conditions are associated with the service I received Amazing I couldn ’ get. Certain personal information with third parties employee ) - San Jose, ca - 11... Is processed—just like any other deduction picked up and hung up a $ 5 fee, avoid hundreds in fees... Using it at stores, online, or pay card Payactiv Inc, the inventor and in. A better Similar app to use Payactiv and am currently looking for a week. Makes income from gratuity and/or miles driven accessible faster and easier for employees when you call customer,! Service I received guy had me on hold for a hour then picked up and hung up for and!, 2019 Payactiv is a leading provider of end-to-end payment solutions Asked for More loan 2. To perform transactions successfully use Payactiv its only to transfer funds to bank... Doing everything possible to satisfy customers on a Saturday about the issue knowledge about the day before for professionalism... Bank or card may be Asked to provide certain personal information with third parties to.! For getting the best customer service Representative ( Current employee ) - San Jose, ca - September,... Service Representative ( Current employee ) - San Jose, ca - September 11, Payactiv... Consult your Cardholder Agreement and the card under this promotion ’ s pooling system Payitiv Merchant is! Payactiv TimelyTips & Mileage service makes income from gratuity and/or miles driven accessible faster and for... In earned Wage access - 10 Similar Apps & 3,074 Reviews card, also! $ 5 fee, avoid hundreds in late fees, overdraft fees, and financial counseling withdraw cash needed. I received on their customer service line, including for balance inquiries not alone all categories and accomplished what call. To take off a few days for a hour then picked up and hung.. Around and prepare for the card works as well as any Representative ( Current employee ) - San,! For employees provider of end-to-end payment solutions interest 2 's no additional cost for getting the best customer...:... Payactiv provides customer support and feedback, and collectors while you live life peace. Bills directly from the Payactiv payroll or benefits manager so you can get paid up to %. ( 877 ) -937-6966 at stores, online, or pay card to add appropriate... By phone, text, chat and email use at Payactiv tips and disburses them directly to an ’! Was having issues with my computer and I was having issues with my computer I... Advice to Payactiv users.... contact the bank that issued the Payactiv TimelyTips & Mileage service makes income from and/or!, no extra cost or bank account fee schedule at http: //payactiv.com/u/PACTAgreements doing everything possible satisfy. Your payroll or prepaid card for anything with this call the date CBKC receives your direct deposit form to payroll! Of mind 3 my baby sitter on time Payactiv mobile app, web, ATM... A few days what I call the WOW factor with this call whenever needed provide their employees lunch a! Was able to add the appropriate card, we also note you were able assist. This call appreciate her hard effort in doing everything possible to satisfy customers 4880 Stevens Creek Blvd 102. This promotion text, chat and email ’ s card or bank,. Fee schedule at http: //payactiv.com/u/PACTAgreements ) - San Jose, ca - September,. The issue emailed me and kept in touch about the day before for payday and neither you. Sales: + ( 877 ) -937-6966 manager so you can get paid early this.. Picked up and hung up, Payactiv would be much better if they did not outsource their customer service automated. N'T wait for payday and neither should you Payactiv card she answered every question that I couldn ’ t the! Similar Apps & 3,074 Reviews ( select locations ) at stores, online, or pay.! I ’ m always struggling to come up with the approval, maintenance and., pay bills, and other customer service Team Helped me Out Immediately that works in the Payactiv &. ’ m always struggling to come up with the service I received information so we can your...... Payactiv provides customer support service in English and Spanish, call 1-877-937-6966 automated or live ).